​1. How do cancellation policies work for flexible rates?

Flexible rates have different free cancellation deadlines depending on the date of your reservation. See details below.

​

2. How many days in advance can I cancel for free?

All year round (except holidays and special dates): up to 3 days before arrival.

Holidays and special dates: up to 14 days before arrival.

New Year's Eve period (12/27 to 01/02/2026): up to 21 days before arrival.

​

3. What happens if I cancel outside of the deadline?

A fee of 20% of the total reservation amount will be charged.

​

4. Do I need to pay anything in advance of the stay?

For holidays, special dates and New Year's Eve, a prepayment of 20% of the total amount is charged at the time of booking confirmation.

For all other periods, the card provided at the time of booking will only serve as a guarantee, and payment will be made at check-in.

​

5. What happens if I don't show up?

The same rule will apply as for cancellations outside the deadline: a charge of 20% of the total amount of the booking.

Important notes:

All policies apply to all room categories in flexible rate plans.

Conditions may change for promotional periods or special packages.